Refund & Warranty Policy

If we cannot complete your repair successfully, you pay nothing. That includes diagnosis — it's free, always. If your console or controller can't be fixed (or isn't economical to fix), we'll return it to you and you won't be charged for the work or our time.

The only exception is where we've agreed a paid diagnosis with you in advance for a rare, complex board-level fault — and we'll always tell you before any charge happens, never after.

Every repair is backed by a 90-day workmanship warranty from the date you receive your device back. If the fault we repaired comes back, or something we touched fails within that window, we'll put it right free of charge — parts and labour.

What the warranty covers:

• The specific fault we repaired, if it returns within 90 days.
• Parts we fitted — e.g. a replacement HDMI port or thumbstick modules.
• Our workmanship — anything we opened, soldered, cleaned or reassembled.

What it doesn't cover:

• New or different faults that weren't part of the original repair.
• Physical damage after the repair — drops, knocks, crushed cables, pets, the usual suspects.
• Liquid damage that happens after the device comes back to you.
• Normal wear and tear on components we didn't replace (a different stick drifting, for example).
• Software, accounts, or data issues — we repair hardware only.

Just get in touch — call or text 07748 068405 or email thetechresort00@gmail.com with your name, roughly when we repaired it, and a description of what's happening. We'll confirm the warranty and arrange the fix.

Local to Leicester? Drop it back in. Posting it in? We'll arrange return shipping for warranty work at no cost to you (see below).

With no fix, no fee, refunds are rare — but if you've already paid and a repair turns out not to be possible (or we agree to cancel the job), we refund you in full within 5 working days, to the original payment method. No forms, no arguing.

If a device is returned to you unrepaired, you pay nothing for labour — you only ever cover return postage if the job was a mail-in.

These terms cover repair work carried out by TheTechResort. For anything else — orders of pre-modded controllers, for example — the relevant terms at checkout apply. Our full Terms of Service sit alongside this policy.