Terms of Service

TheTechResort provides hardware repair services for games consoles and controllers — including PlayStation 5 / PS5 Pro, PS4, Xbox Series X|S, Xbox One, Nintendo Switch and most major controller models. Our work covers board-level repairs (HDMI ports, BIOS faults, encoder and power issues), cleaning and thermal services, thumbstick replacement, and Hall effect / TMR stick upgrades.

We are an independent workshop and are not affiliated with, or an authorised repairer for, Sony, Microsoft or Nintendo. Repairs may affect a manufacturer's warranty.

Prices for standard repairs are listed on our website and quoted before any work begins. Custom or unusual repairs are quoted individually after diagnosis — we'll always tell you the price and get your agreement before starting, and we never add charges after the fact.

If we cannot fix your device, you pay nothing under our no fix, no fee policy — see our Refund & Warranty Policy.

Payment is taken through Shopify checkout when you book online, or by agreed arrangement for drop-off repairs. Mail-in return postage (tracked 1–2 day £10, or Special Delivery with insurance £20) is charged as part of the booking. We won't return a repaired device until payment is complete — but if we can't fix it, there's nothing to pay.

• Back up your data. Repairs involve opening hardware and, in rare cases, can result in data loss. We don't touch storage or software as part of hardware repair, but please back up saves and data before sending anything in.
• Remove personal items. Please remove discs, memory cards, external drives, skins, decals and any accessories not needed for the repair.
• Describe the fault accurately. Tell us as much as you can about what's wrong — it helps us diagnose faster and avoids delays.
• Own the device. You confirm the device is yours, or that you have the owner's permission to have it repaired.

Most repairs are completed within 48 hours of your device arriving at the workshop. Leicester customers can drop off and usually collect the same working day; UK mail-in customers receive tracked return delivery. We'll always contact you if a repair will take longer.

We take care of every device, but we limit our liability to what's reasonable: our responsibility is limited to the value of the repair itself, or the reasonable cost of putting things right if we cause damage. We are not liable for loss of data, saved games, or income; for pre-existing faults; or for devices lost or damaged in transit where postage was not adequately insured by the sender. Nothing in these terms limits your statutory rights as a consumer.

If a device is unrepaired or ready for return and we cannot reach you after 90 days of contact attempts, we may dispose of or recycle the item to cover storage costs. We'll always try phone, text and email first — so please keep your contact details current.

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Call or text 07748 068405 or email thetechresort00@gmail.com, or use the contact form. TheTechResort, 9 Mickleton Drive, Leicester LE5 6GE.